Privacy Policy

1. DATA CONTROLLER

Identity of the Controller: English Matters, S.L.
NIF/CIF: B23401342
Postal Address: Calle. Lagasca, 95, C.P. 28006 Madrid, Spain
Contact Email: english@englishmatters.org
Phone: (0034) 914 23 09 88

2. WHAT PERSONAL DATA DO WE COLLECT?
Through this Website, the following types of personal data may be collected:

Contact Data: Name, surname, email address, telephone number, and postal address (collected via contact, registration, or application forms).
Browsing Data: IP address, browser type, pages visited, and duration of the visit (collected anonymously or pseudonymized through cookies).
Commercial Data: Information relating to the purchases, courses, or services you contract if you are a client.

3. PURPOSE OF DATA PROCESSING
We process the personal data provided by users for the following purposes:

Request Management: To respond to inquiries, questions, or requests for information submitted through contact forms.
Provision of Services: To manage user registration, enrollment processes, course management, billing, and the administrative execution of contracted services.
Commercial Communications: To send newsletters, offers, and promotions regarding our services, provided that you have given your explicit consent.
Website Improvement: To analyze user browsing habits to optimize website performance, usability, and safety.

4. LEGAL BASIS FOR PROCESSING
The legal grounds for processing your data vary according to the specific purpose:

Consent: To answer your initial inquiries and send you commercial communications. You may withdraw this consent at any time.
Execution of a Contract: To manage enrollment, course delivery, and the provision/billing of contracted services.
Legitimate Interest: To ensure website security and perform anonymized statistical analysis.

5. DATA RETENTION PERIOD
Personal data provided will be kept only for the time strictly necessary to fulfill the purposes for which it was collected:

Client and Student Data: Kept for the duration of the commercial/educational relationship and, subsequently, for the periods required by Spanish tax and commercial legislation (generally between 5 and 6 years).
Inquiry and Contact Data: Kept until the request is completely resolved or until the user requests its erasure.
Commercial Communication Data: Kept indefinitely until the user revokes their consent or unsubscribes from the service.

6. RECIPIENTS AND TRANSFER OF DATA
Your personal data will not be sold, rented, or transferred to third parties without your prior consent, except under legal obligation (Tax Authorities, Courts, Tribunals, etc.).
However, to provide our services, we work with technological providers who act as data processors under strict confidentiality agreements (e.g., web hosting services, email marketing platforms, or payment gateways). Some of these providers may be located outside the European Economic Area (EEA), in which case we ensure they operate under a secure legal framework, such as Standard Contractual Clauses (SCCs).

7. USER RIGHTS
The GDPR grants you a series of rights regarding your personal data. You may exercise them free of charge by sending an email to english@englishmatters.org, attaching a copy of your ID (DNI/NIE/Passport) to verify your identity:

Right of Access: To know what personal data of yours we are processing.
Right to Rectification: To request the correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): To request the deletion of your data when it is no longer necessary for the purposes it was collected.
Right to Object: To object to the processing of your data for a specific purpose (e.g., marketing).
Right to Restriction of Processing: To request that we temporarily suspend the processing of your data in certain cases.
Right to Data Portability: To receive your data in a structured, commonly used format to transmit it to another controller.

If you believe that your rights have not been properly addressed, you have the right to lodge a complaint with the competent supervisory authority (in Spain, the Spanish Data Protection Agency – AEPD).

8. DATA SECURITY
We commit to protecting your personal data by implementing the necessary technical and organizational security measures (such as HTTPS protocols and SSL certificates) to prevent its alteration, loss, unauthorized access, or processing, in accordance with current technological standards.

9. MODIFICATIONS TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy to adapt it to new legislation, jurisprudence, or industry practices. We recommend reviewing this page periodically to stay informed of any changes.